Member Experience Specialist

South Shore YMCA; Quincy (MA); On-site; USD 38,000 - 46,000; Full time

Job summary

South Shore YMCA is seeking an Associate Member Services to deliver a safe, engaging, and positive experience for all members and visitors at our Quincy location. You will greet members, process memberships and transactions, maintain a welcoming front desk, and answer questions about programs, schedules, and policies while upholding the YMCA’s standards and child protection policies.

Collaborate with staff to promote member involvement, report incidents, and support a clean, organized lobby and

Qualifications

• Experience delivering friendly, safe member services.
• Ability to process memberships and transactions accurately.
• Willingness to follow YMCA policies and procedures.

Responsibilities

• Welcome and assist members and visitors.
• Process membership registrations and transactions.
• Maintain front desk area and report maintenance issues.
• Handle cash receipts according to procedures.
• Provide information about programs and schedules.

Skills

Customer service

Effective communication

Cash handling

Teamwork

Safety awareness

Job description

South Shore YMCA is seeking an Associate Member Services to deliver a safe, engaging, and positive experience for all members and visitors at our Quincy location. You will greet members, process memberships and transactions, maintain a welcoming front desk, and answer questions about programs, schedules, and policies while upholding the YMCA’s standards and child protection policies.

Collaborate with staff to promote member involvement, report incidents, and support a clean, organized lobby and