Member Services Lead - AM Front Desk

DeKalb Health; Minneapolis (MN); On-site; USD 19,000 - 26,000; Part time

Job summary

Dayton YMCA at Gaviidae seeks a Member Service Advisor to lead front desk operations and deliver exceptional member experiences. This part-time role supports daily membership operations, staff supervision, and member engagement during weekday mornings.

The position reports to the Membership Director and involves coordinating with the front desk team, processing memberships, and assisting with events. CPR/AED and First Aid are required within 30 days of hire.

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year in customer service or related area.
• CPR/AED and First Aid certifications required within 30 days of hire.
• Knowledge of cash receipting.
• Computer skills with Microsoft Word, Excel and PowerPoint.
• Demonstrated problem solving, interpersonal and organizational skills.
• Self-directed, motivated and creative.
• Willingness to work with people of diverse backgrounds.

Responsibilities

• Provide leadership at the front desk and deliver excellent customer service.
• Direct and supervise part-time member service staff.
• Handle day-to-day member services desk operations and membership processing.
• Support tracking, retention, and member communications.
• Assist with marketing initiatives for membership and branch programs.
• Collaborate with the Membership Director to improve front desk operations and financial integrity.

Skills

Customer service

Interpersonal skills

Organizational skills

Self-directed

Problem solving

Education

High School Diploma/GED

Tools

Microsoft Word

Excel

PowerPoint

Job description

Dayton YMCA at Gaviidae seeks a Member Service Advisor to lead front desk operations and deliver exceptional member experiences. This part-time role supports daily membership operations, staff supervision, and member engagement during weekday mornings.

The position reports to the Membership Director and involves coordinating with the front desk team, processing memberships, and assisting with events. CPR/AED and First Aid are required within 30 days of hire.