Member Experience Concierge - Front Desk & Programs

YMCA; Lancaster (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

YMCA is seeking a part-time Member Service Associate to assist at the front desk with informing members about programs and policies. You will handle online receipts, answer inquiries, manage the cash drawer, and help with events and tours of the facility.

The role requires strong customer service, clerical skills, and the ability to communicate with diverse patrons. CPR/First Aid/AED certification within 30 days is expected, along with reliable teamwork and safety awareness.

Qualifications

• High school diploma or equivalent preferred.
• Must be at least 18 years of age.
• Strong public relations and interpersonal skills.
• General clerical and computer skills.
• Ability to communicate with people of all levels.
• Have a positive attitude and desire to achieve the mission of the YMCA.
• CPR, First Aid and AED certifications required within 30 days of employment.
• Ability to respond to safety and emergency situations
• Critical thinking & decision making
• Emotional maturity
• Physical requirements; carrying, seeing, hearing, speaking, running, crouching, lifting (25lbs) and walking.

Responsibilities

• Greet all members and public with a smile.
• Responsible for online receipting of memberships, program registration, etc.
• Answer phone calls promptly with courtesy and be able to answer information about membership and programs to members and program participants and/or direct calls appropriately.
• Maintain and account for daily cash drawer.
• Forward accurate information to members and potential members by means of phone, mail, email, fax, etc.
• Distribute balls, towels, racquets and other items on loan from YMCA using the proper method if appropriate for your Branch
• Basic housekeeping in the Front Office and other areas of the YMCA as needed.
• Other duties as needed pertaining to member services or related areas.
• Be enthusiastic while giving tour of the facility paying particular attention to the areas the potential member may be interested in and answer all questions they may have.
• Control members entering the building through the access control system.
• If the shift requires opening and closing the YMCA follow procedures which may include: unlocking and locking all appropriate doors, counting the cash drawer; insuring that saunas are on, off and checking the facility for members in the building.
• Other duties as required.

Skills

Public relations

Interpersonal skills

Cash handling

Computer skills

Communication skills

Customer service

Education

High school diploma or equivalent

Job description

YMCA is seeking a part-time Member Service Associate to assist at the front desk with informing members about programs and policies. You will handle online receipts, answer inquiries, manage the cash drawer, and help with events and tours of the facility.

The role requires strong customer service, clerical skills, and the ability to communicate with diverse patrons. CPR/First Aid/AED certification within 30 days is expected, along with reliable teamwork and safety awareness.