Front Desk & Member Services Associate

Ymc; Kettering (OH); On-site; USD 15,000 - 18,000; Part time

Job summary

South YMCA in Kettering, OH is seeking a part-time Member Services representative to assist at the front desk and support member needs. The role involves member transactions, registrations, tours, and inquiries with a strong emphasis on service quality.

Candidates should have a high school diploma or GED, 1+ year of customer service, and solid computer skills to navigate multiple systems. Availability for weekend and evening shifts is required.

Qualifications

• Must be 18 years of age or older.
• High school diploma or GED required.
• 2-year degree or relevant experience preferred.
• One year of customer service experience required.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Excellent computer skills and ability to navigate multiple software systems.

Responsibilities

• Provides excellent member service at the Member Service Desk.
• Performs membership sales, changes, cancellations, registrations, and transactions accurately.
• Follows Member Service Desk processes and systems.
• Conducts facility tours for prospective members and guests.
• Displays excellent telephone skills.
• Handles monetary transactions and reconciliations.
• Builds relationships with members and resolves problems.
• Performs routine copying and filing; stays up-to-date with member information.
• Follows safety guidelines and informs supervisor of concerns or incidents.
• Offers suggestions to improve member services.

Education

High school diploma or GED

2-year degree or relevant experience

Job description

South YMCA in Kettering, OH is seeking a part-time Member Services representative to assist at the front desk and support member needs. The role involves member transactions, registrations, tours, and inquiries with a strong emphasis on service quality.

Candidates should have a high school diploma or GED, 1+ year of customer service, and solid computer skills to navigate multiple systems. Availability for weekend and evening shifts is required.