Member Services - Dayton, OH

YMCA of Greater Dayton; Dayton (OH); On-site; USD 15,000 - 18,000; Part time

Job summary

YMCA of Greater Dayton is seeking a part-time Member Services representative at Premier Health YMCA in Dayton, OH. You will deliver excellent service at the Member Services Desk, handle transactions, registrations, and tours for prospective members, and maintain up-to-date member records.

This role emphasizes courteous communication, accuracy, and teamwork. The position requires 18+ with a HS diploma or GED; 1+ year in customer service is preferred.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• One year or more of related customer service experience.

Responsibilities

• Provides excellent member service.
• Performs membership sales, changes, cancellations, and all other member transactions at the Member Service Desk.
• Follows Member Service Desk processes and systems.
• Conducts tours of the facility for prospective members and guests.
• Displays excellent telephone skills.
• Handles monetary transactions and appropriate reconciliation.
• Builds relationships with members.
• Proactively solves problems.
• Keeps up-to-date with member information as outlined in the member handbook.
• Follows appropriate safety guidelines.
• Communicates concerns or incidents to supervisor and suggests improvements.

Job description

Position Summary

Responsible for providing excellent services to YMCA members and other individuals at the Member Services Desk.

Member Services

Premier Health YMCA

Dayton, OH

Part Time Non-Exempt

$11.00-$13.20/Hour

Mon/Wed/Fri 1p-6p & Sat 8a-1p

Position Summary

Responsible for providing excellent services to YMCA members and other individuals at the Member Services Desk. At the YMCA, We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Essential Functions

• Provides excellent member service.
• Performs membership sales, changes, cancellations, and all other member transactions, including program registration and other activities, in an efficient and accurate manner, that occur at the Member Service Desk.
• Follows Member Service Desk processes and systems.
• Conducts tours of the facility for prospective members and guests.
• Displays excellent telephone skills.
• Handles monetary transactions and appropriate reconciliation of these transactions.
• Builds relationships with members.
• Proactively solves problems.
• Performs routine copying and filing.
• Keeps up-to-date with member information as outlined in the member handbook.
• Follows appropriate safety guidelines.
• Communicates to direct supervisor any concerns or incidents that may need follow-up.
• Communicates any suggestions to improve member services.

Qualifications

• Must be 18 years of age. High school diploma or GED required.
• A 2-year degree or applicable experience is preferred.
• One year or more of related customer service experience required.