Part-Time Member Services Desk Associate

YMCA of Greater Dayton; Dayton (OH); On-site; USD 15,000 - 18,000; Part time

Job summary

YMCA of Greater Dayton is seeking a part-time Member Services representative at Premier Health YMCA in Dayton, OH. You will deliver excellent service at the Member Services Desk, handle transactions, registrations, and tours for prospective members, and maintain up-to-date member records.

This role emphasizes courteous communication, accuracy, and teamwork. The position requires 18+ with a HS diploma or GED; 1+ year in customer service is preferred.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• One year or more of related customer service experience.

Responsibilities

• Provides excellent member service.
• Performs membership sales, changes, cancellations, and all other member transactions at the Member Service Desk.
• Follows Member Service Desk processes and systems.
• Conducts tours of the facility for prospective members and guests.
• Displays excellent telephone skills.
• Handles monetary transactions and appropriate reconciliation.
• Builds relationships with members.
• Proactively solves problems.
• Keeps up-to-date with member information as outlined in the member handbook.
• Follows appropriate safety guidelines.
• Communicates concerns or incidents to supervisor and suggests improvements.

Job description

YMCA of Greater Dayton is seeking a part-time Member Services representative at Premier Health YMCA in Dayton, OH. You will deliver excellent service at the Member Services Desk, handle transactions, registrations, and tours for prospective members, and maintain up-to-date member records.

This role emphasizes courteous communication, accuracy, and teamwork. The position requires 18+ with a HS diploma or GED; 1+ year in customer service is preferred.