Member Services Lead: Front Desk & Member Experience

Auburnymca; City of Auburn (NY); On-site; USD 28,000 - 42,000; Full time

Job summary

Auburn YMCA is seeking a proactive Member Services Team Lead to support the front desk operations and member interactions. Under the direction of the Membership Director, you will help ensure smooth service delivery and accurate transaction processing.

You will manage memberships, payments, and inquiries, while training the team and maintaining a welcoming, organized environment for all members and guests.

Qualifications

• Education: High school diploma or equivalent; associate degree is a plus.
• Strong multitasking and prioritization abilities in a front-desk environment.
• Excellent communication and customer service skills with members and guests.
• Experience using Microsoft Word and Excel; comfortable with basic math.
• Team player with interpersonal skills and de-escalation experience.

Responsibilities

• Interact with members and assist participants at the YMCA.
• Control facility entrance and process day passes.
• Explain membership categories, payments, privileges and policies to members and guests.
• Train and support the Member Services team to ensure smooth operations.
• Process payments for memberships, registrations, and merchandise.
• Answer calls and address customer questions, directing as needed.
• Reconcile cash with transaction batches.
• Maintain desk, area, supplies, and resale merchandise.
• Support department operations and timely collection of dues.
• Assist in YMCA-wide events and other duties as assigned.

Skills

Communication

Customer service

Multitasking

Microsoft Word

Microsoft Excel

Interpersonal skills

De-escalation

Problem solving

Organization

Math basics

Self-directed work

Team player

Child interaction

Education

High school diploma or equivalent

Associate degree (a plus)

Tools

Microsoft Office

Job description

Auburn YMCA is seeking a proactive Member Services Team Lead to support the front desk operations and member interactions. Under the direction of the Membership Director, you will help ensure smooth service delivery and accurate transaction processing.

You will manage memberships, payments, and inquiries, while training the team and maintaining a welcoming, organized environment for all members and guests.