Front Desk Lead - Member Service (Part-Time)

DeKalb Health; Hastings (MN); On-site; USD 22,000 - 25,000; Part time

Job summary

Hastings YMCA is seeking a Member Service Advisor to support the front desk and deliver exceptional customer service to members, guests and program participants. The role involves leadership of the member services team and day-to-day desk operations at a busy YMCA facility.

You will supervise part-time staff, assist with membership processing and engagement, and help run the Welcome Desk efficiently. This is a part-time role with varied shifts, offering 1–19 hours per week.

Qualifications

• High School Diploma/GED required.
• CPR/AED and First Aid certifications within 30 days of hire.
• Knowledge of cash receipting.
• Computer skills with Word, Excel, and PowerPoint.
• Demonstrated problem solving, interpersonal and organizational skills.
• Self-directed, motivated and creative.
• Willingness to work with people of diverse backgrounds.

Responsibilities

• Provide leadership at the front desk to ensure excellent customer service.
• Direct part-time member service staff.
• Handle day-to-day member services desk operations including memberships and registrations.
• Assist with marketing initiatives for membership and branch programs.
• Collaborate with the Membership Director on process improvement and financial integrity.

Skills

Customer service

Leadership

Communication

Organization

Self-motivation

Diversity sensitivity

Education

High School Diploma/GED

CPR/AED Certification

First Aid Certification

Tools

Microsoft Word

Excel

PowerPoint

Job description

Hastings YMCA is seeking a Member Service Advisor to support the front desk and deliver exceptional customer service to members, guests and program participants. The role involves leadership of the member services team and day-to-day desk operations at a busy YMCA facility.

You will supervise part-time staff, assist with membership processing and engagement, and help run the Welcome Desk efficiently. This is a part-time role with varied shifts, offering 1–19 hours per week.