Member Experience Specialist - Front Desk

Ymc; Chapin (SC); On-site; USD 26,000 - 36,000; Full time

Job summary

YMCA is seeking a Member Services Representative to be the first point of contact for members and guests. You will assist with membership inquiries, program registrations, and provide facility access guidance with a friendly, professional approach.

Responsibilities include processing memberships, renewals, and payments, verifying credentials, and maintaining accurate records. The role requires excellent communication, multitasking, and a customer-first mindset in a busy front desk environment.

Qualifications

• Minimum age 18.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency in Microsoft Office and database software.

Responsibilities

• Greet members and guests in a warm, welcoming manner at the YMCA facility.
• Provide information about programs, services, events, and membership options.
• Assist with membership inquiries, account management, and registration for programs.”
• Process new memberships, renewals, cancellations, and changes to membership status accurately.
• Verify membership credentials and issue membership cards as needed.
• Monitor access to facilities, check in members, and enforce policies.
• Handle payments and reconcile cash drawers; record transactions accurately.
• Provide assistance to members with special needs or concerns, and escalate issues when needed.
• Maintain front desk area, restock supplies, and report facility issues.

Skills

Communication

Interpersonal skills

Customer service

Multitasking

Tools

Microsoft Office

Database software

Job description

YMCA is seeking a Member Services Representative to be the first point of contact for members and guests. You will assist with membership inquiries, program registrations, and provide facility access guidance with a friendly, professional approach.

Responsibilities include processing memberships, renewals, and payments, verifying credentials, and maintaining accurate records. The role requires excellent communication, multitasking, and a customer-first mindset in a busy front desk environment.