Member Services & Insurance Specialist

AAATV Tidewater Auto Assoc Of VA Inc; United States; On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health coverage

401(K) with company match and Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises is seeking a Member Specialist to support field sales and branch operations, assist members with memberships and insurance, and cross-sell services. Requires licensure and strong customer service focus.

Responsibilities include servicing insureds, processing policy changes, renewals, billing inquiries, and generating leads for agents while maintaining high service quality and positive staff relations.

Qualifications

• High School GED required.
• 1-3 years sales or customer service preferred.
• Proficiency in data entry.
• Microsoft Word and Excel skills.
• Customer service skills.
• Notary Public - National Notary Association within 1 year required.
• Property and Casualty Insurance license, valid in selling state.

Responsibilities

• Provide professional customer service to members and insureds.
• Provide service and information to members regarding memberships and insurance.
• Assist walk-in and telephone members seeking insurance services and sell memberships.
• Assist members with changes to existing policies or memberships, renewals and billing information.
• Conduct field inspections as necessary and accept payments.
• Develop insurance leads for office sales agents and life specialists.
• Communicate effectively with staff and management and engage in cross-selling opportunities.

Skills

Data entry

Microsoft Word

Microsoft Excel

Customer service

Education

High School GED

Job description

Auto Club Enterprises is seeking a Member Specialist to support field sales and branch operations, assist members with memberships and insurance, and cross-sell services. Requires licensure and strong customer service focus.

Responsibilities include servicing insureds, processing policy changes, renewals, billing inquiries, and generating leads for agents while maintaining high service quality and positive staff relations.