Member Services & Insurance Advisor

AAA Auto Club Enterprises; Bridgeport (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match

Tuition assistance

Floating holidays & PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises seeks a Member Specialist to support Field Sales and Branch Operations, servicing insureds and members while assisting in selling insurance and related products. A valid Property and Casualty license is required, with duties spanning member inquiries, billing, and policy changes.

Responsibilities include lead development for sales agents, field inspections as needed, and ensuring high service standards.

Qualifications

• High School GED required.
• 1-3 years sales or customer service preferred.
• Proficiency in data entry.
• Microsoft Word and Excel skills.
• Customer service skills.
• Notary Public - National Notary Association within 1 Year Required.
• Property and Casualty Insurance License, valid in selling state - Issued by State

Responsibilities

• Provide professional customer service to members and insureds.
• Provide service to walk-in and telephone members seeking insurance services; sell memberships and assist in the sale of insurance to prospective insureds.
• Assist members with changes to existing policies or memberships, renewals, and provide information regarding billing.
• Conduct field inspections as necessary and process payments; verify coverage and provide binders as requested.
• Perform typing and other administrative duties (letters, forms, cards, rush escrows, EOI).
• Develop insurance leads for office sales agents and life specialists.
• Communicate positively with staff and management; engage in cross-selling opportunities.

Skills

Customer service

Data entry

Microsoft Word

Microsoft Excel

Notary Public

Property and Casualty License

Education

High School GED

Job description

AAA Auto Club Enterprises seeks a Member Specialist to support Field Sales and Branch Operations, servicing insureds and members while assisting in selling insurance and related products. A valid Property and Casualty license is required, with duties spanning member inquiries, billing, and policy changes.

Responsibilities include lead development for sales agents, field inspections as needed, and ensuring high service standards.