Member Services & Insurance Specialist

ECAAA AAA East Central; Bridgeport (CT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage

401(K) matching

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises offers a Member Specialist role supporting Field Sales and Branch Operations. You will assist members with memberships and insurance, provide service, and help with billing and policy changes.

The position requires a Property and Casualty license for the selling state, plus strong data entry and MS Word/Excel skills. Occasional travel to off-site meetings is expected.

Qualifications

• High School GED required.
• 1-3 years sales or customer service experience.
• Proficiency in data entry.
• Microsoft Word and Excel skills.
• Customer service skills.

Responsibilities

• Provide professional customer service to members and insureds.
• Provide service and information to members regarding memberships and insurance.
• Provide service to walk-in and telephone members seeking insurance services.
• Sell memberships and assist in the sale of insurance to prospective insureds.
• Assist members with changes to existing policies or memberships, renewals, and provide information regarding billing.
• Conduct field inspections as necessary.
• Accept payments on membership and insurance.
• Verify insurance coverage for lien holders and leasing companies.
• Provide binders as requested.
• Perform typing and other administrative duties, including, but not limited to; letters, forms, cards, rush escrows and evidence of insurance.
• Develop insurance leads for office sales agents and life specialists.
• Communicate positively and effectively with all staff.
• Maintain an open and positive relationship with management.
• Provide service support for both management, sales and life agents.
• Engage in cross selling opportunities.
• Resolve member and insured related problems using discretion and independent judgment.
• Refer issues which require more authority to appropriate level.

Education

High School GED

Tools

Notary Public

Job description

Auto Club Enterprises offers a Member Specialist role supporting Field Sales and Branch Operations. You will assist members with memberships and insurance, provide service, and help with billing and policy changes.

The position requires a Property and Casualty license for the selling state, plus strong data entry and MS Word/Excel skills. Occasional travel to off-site meetings is expected.