Member Services & Insurance Support Specialist

AAATX AAA Texas LLC; Irving (TX); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health coverage

401(K) and Pension plan

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises is seeking an entry-level Member Specialist to join our AAA branch network. You will interact with members in-branch and on the phone to deliver insurance and membership services, while pursuing cross-sell opportunities and providing excellent service.

The role offers training, performance-based pay increases, monthly bonuses, and a clear path for career growth within a fast-paced, team-focused environment.

Qualifications

• Must have strong customer service skills and a friendly, helpful demeanor.
• Effective communicator with the ability to handle member inquiries and issues.
• Willingness to travel locally when required.
• Proficiency with Microsoft Office basics for daily tasks.

Responsibilities

• Provide insurance and membership services support to AAA members in-branch and over the phone.
• Develop insurance leads for agents and support team goals.
• Assist with cashiering duties, billings, and member requests.
• Participate in training to learn a range of AAA products and services.

Skills

Advanced customer service

Excellent communication

Ability to travel locally

Microsoft Office basics

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Auto Club Enterprises is seeking an entry-level Member Specialist to join our AAA branch network. You will interact with members in-branch and on the phone to deliver insurance and membership services, while pursuing cross-sell opportunities and providing excellent service.

The role offers training, performance-based pay increases, monthly bonuses, and a clear path for career growth within a fast-paced, team-focused environment.