Member Services & Front Desk Specialist

Baseline Fitness; Woodbury (MN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Training & development

Flexible schedule

Free gym membership (self and one more

Employee discounts

Health, Dental and Vision Insurance

Short-term disability

Pet Insurance

Job summary

Baseline Fitness in Woodbury, MN is seeking a Customer Service Representative to drive positive member experiences and support new member sales. You will greet members, handle front desk tasks, answer calls, and assist with tours, sign-ups, cancellations and account updates.

The role emphasizes exceptional customer service, problem solving, and clear communication to ensure a welcoming Judgement Free Zone experience for all guests.

Qualifications

• Experience delivering excellent customer service.
• Ability to greet and assist members and guests with a friendly demeanor.
• Proficient using standard computer applications and front desk systems.

Responsibilities

• Greet and assist potential members, delivering a great customer experience.
• Handle front desk tasks and answer phone inquiries.
• Take information calls and tours for prospective members.
• Assist with member sign-ups, check-ins, cancellations and updating accounts.
• Help with maintaining club cleanliness and organization.

Skills

Customer service

Front desk

Basic computer skills

Job description

Baseline Fitness in Woodbury, MN is seeking a Customer Service Representative to drive positive member experiences and support new member sales. You will greet members, handle front desk tasks, answer calls, and assist with tours, sign-ups, cancellations and account updates.

The role emphasizes exceptional customer service, problem solving, and clear communication to ensure a welcoming Judgement Free Zone experience for all guests.