Member Experience & Front Desk Specialist

ComForCare Home Care (Raleigh, NC); Minneapolis (MN); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Relocation bonus

Employee discounts

Flexible schedule

Job summary

Planet Fitness - PF Baseline Fitness in Minneapolis is seeking a Customer Service Representative to welcome members, assist guests, and drive a positive gym experience. You will be the first point of contact, handling inquiries, tours, and sign-ups while promoting member satisfaction.

This role emphasizes strong communication, teamwork, and helpful problem solving. Applicants should be reliable, computer-literate, and able to manage front desk duties, check-ins, cancellations, and general club

Qualifications

• Minimum qualifications include honesty and a strong work ethic.
• Excellent customer service skills are essential for greeting members and solving problems.
• Basic computer proficiency is required to manage sign-ups, check-ins, and member information.

Responsibilities

• Greet and assist potential members, delivering a great customer experience.
• Handle front desk tasks: answer calls, take info calls and tours, assist with sign-ups and check-ins.
• Facilitate member services issues and route to the appropriate manager when needed.
• Maintain the club’s neatness and cleanliness to ensure a welcoming environment.

Skills

Strong customer service skills

Basic computer proficiency

Honesty and good work ethic

Job description

Planet Fitness - PF Baseline Fitness in Minneapolis is seeking a Customer Service Representative to welcome members, assist guests, and drive a positive gym experience. You will be the first point of contact, handling inquiries, tours, and sign-ups while promoting member satisfaction.

This role emphasizes strong communication, teamwork, and helpful problem solving. Applicants should be reliable, computer-literate, and able to manage front desk duties, check-ins, cancellations, and general club