Member Experience & Front Desk Specialist

Planet Fitness - PF Baseline Fitness; Crystal (MN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Free Membership for self and onefamily

Health, Dental and Vision Insurance

Dollars for Scholars Program

Employee Appreciation Program

Advancement Opportunities

Team Member Support Team

Job summary

Planet Fitness - PF Baseline Fitness in Minnesota is seeking a Customer Service Representative to drive new member sales and create a positive member experience through outstanding service.

As a front desk ambassador, you will greet members, answer calls, assist with tours and sign-ups, process cancellations, and help with account updates. The role emphasizes a courteous demeanor, teamwork, and maintaining a clean, welcoming club environment.

Qualifications

• Honesty and integrity in daily interactions.
• Strong customer service skills with a welcoming attitude.
• Basic computer proficiency for check-ins and member records.

Responsibilities

• Greet and onboard potential members, delivering a positive first impression.
• Handle front desk tasks and answer calls professionally.
• Provide information on memberships, tours, and inquiries.
• Assist with member check-ins, sign-ups, cancellations, and account updates.
• Resolve member questions or issues by routing to the Club Manager as needed.
• Maintain a clean, organized club environment.

Skills

Honesty and good work ethic

Strong customer service skills

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness in Minnesota is seeking a Customer Service Representative to drive new member sales and create a positive member experience through outstanding service.

As a front desk ambassador, you will greet members, answer calls, assist with tours and sign-ups, process cancellations, and help with account updates. The role emphasizes a courteous demeanor, teamwork, and maintaining a clean, welcoming club environment.