Member Services & Front Desk Specialist

Planet Fitness; San Bernardino (CA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Dollars for Scholars

Free Membership

Health Insurance

Dental Insurance

Vision Insurance

Short Term Disability

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness in San Bernardino, CA is seeking a Front Desk Associate to deliver outstanding customer service and drive new member sales. You will greet guests, answer questions, and guide tours while maintaining a friendly, clean gym environment.

Responsibilities include assisting with member check-ins, sign-ups, cancellations, and updating accounts, plus handling inquiries and elevating issues to the Club Manager as needed. The role supports a welcoming, customer-centric atmosphere.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist potential members, delivering a positive customer experience.
• Answer and direct phone inquiries with a polite and helpful tone.
• Take information calls and tours for prospective members.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member accounts.

Skills

Customer service

Communication

Problem solving

Listening

Diplomacy

Job description

Planet Fitness in San Bernardino, CA is seeking a Front Desk Associate to deliver outstanding customer service and drive new member sales. You will greet guests, answer questions, and guide tours while maintaining a friendly, clean gym environment.

Responsibilities include assisting with member check-ins, sign-ups, cancellations, and updating accounts, plus handling inquiries and elevating issues to the Club Manager as needed. The role supports a welcoming, customer-centric atmosphere.