Gym Member Services & Front Desk Specialist

Taymax Group; San Bernardino (CA); On-site; USD 23,000 - 24,000; Full time

Job summary

Taymax Group operates Planet Fitness clubs and is seeking a Member Services Representative in San Bernardino, CA. You will manage front desk tasks, greet members, sign up new members, and assist in maintaining a welcoming, clean club environment.

The role emphasizes delivering superior customer service, updating member records, and supporting managers. Must be at least 18 with a HS diploma and enjoy fitness.

Qualifications

• High School diploma or GED required.
• Customer service background preferred.
• Basic computer proficiency required.
• Punctuality and reliability a must.
• Ability to work independently and in a team.
• Positive, upbeat attitude and passion for fitness.

Responsibilities

• Greet members, prospective members and guests and provide exceptional customer service.
• Handle front desk activities: answer phones, check members in, give tours, sign up new members and calculate rates.
• Assist Club Manager with drawer counts and daily cash handling.
• Update member accounts and respond to questions or concerns in a timely manner.
• Maintain club cleanliness and support daily tasks and inspections.
• Perform daily duties within the first hour and help with cleaning priorities and walk-throughs.
• Other duties as needed by club requirements.

Skills

Customer service

Basic computer skills

Punctuality

Teamwork

Communication

Problem solving

Empathy

Positive attitude

Education

High School diploma/GED

Job description

Taymax Group operates Planet Fitness clubs and is seeking a Member Services Representative in San Bernardino, CA. You will manage front desk tasks, greet members, sign up new members, and assist in maintaining a welcoming, clean club environment.

The role emphasizes delivering superior customer service, updating member records, and supporting managers. Must be at least 18 with a HS diploma and enjoy fitness.