Member Experience & Front Desk Specialist

Planet Fitness; Pelham (AL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Training & development

Employee discounts

Flexible schedule

Dollars for Scholars Program

Health, Dental and Vision Insurance

Short Term Disability Insurance

Critical Illness Insurance

Pet Insurance

Job summary

Planet Fitness in Pelham, AL is seeking a Customer Service Representative to create a positive member experience while driving new member sales. You will greet guests, answer questions, conduct tours, and support sign-ups and account updates.

The role requires strong customer service, basic computer skills, and the ability to handle front desk duties with a friendly, professional demeanor. Flexible schedule offered with advancement opportunities.

Qualifications

• Honesty and good work ethic are required.
• Strong customer service skills are essential.
• Basic computer proficiency is expected.

Responsibilities

• Greet and assist potential members to provide a great customer experience.
• Handle front desk tasks including answering calls and giving tours.
• Assist with member sign-ups, cancellations and updating member accounts.
• Address member questions and forward complex issues to the Club Manager or Team Lead.
• Maintain neatness and cleanliness of the club.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Tools

Basic computer proficiency

Job description

Planet Fitness in Pelham, AL is seeking a Customer Service Representative to create a positive member experience while driving new member sales. You will greet guests, answer questions, conduct tours, and support sign-ups and account updates.

The role requires strong customer service, basic computer skills, and the ability to handle front desk duties with a friendly, professional demeanor. Flexible schedule offered with advancement opportunities.