Member Sales & Front Desk Specialist

Planet Fitness - Baseline Fitness; Hammond (LA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Family Membership

Team Support

Health Insurance

Dental Insurance

Vision Insurance

Critical Illness Insurance

Short Term Disability

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - Baseline Fitness is seeking a friendly front desk associate responsible for new member sales and delivering a superior member experience. You will greet guests, answer questions, conduct tours, assist with sign-ups and check-ins, and help maintain a welcoming club environment.

This role requires excellent customer service, active listening, effective communication, and the ability to solve problems with diplomacy.

Qualifications

• Excellent customer service and communication skills.
• Active listening and empathy to resolve problems.
• Strong problem solving and initiative.
• Diplomacy and tact in all interactions.
• Reliable and honest work ethic; basic computer skills.

Responsibilities

• Greet and assist potential members to create a positive first impression.
• Answer phone calls and provide information about memberships.
• Assist with member sign-ups, check-ins, cancellations, and account updates.
• Support BCM amenity usage and forward issues to Club Manager/Manager in Training.
• Maintain cleanliness and organization of the front desk area.
• Address member questions and escalate as needed.

Skills

Customer Service

Listening

Problem Solving

Diplomacy

Communication

Job description

Planet Fitness - Baseline Fitness is seeking a friendly front desk associate responsible for new member sales and delivering a superior member experience. You will greet guests, answer questions, conduct tours, assist with sign-ups and check-ins, and help maintain a welcoming club environment.

This role requires excellent customer service, active listening, effective communication, and the ability to solve problems with diplomacy.