Member Services & Front Desk Specialist

Hunter Super Techs - TurnPoint; Fredericksburg (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Flynn Fitness is seeking a friendly Member Services Representative to welcome members and guests in a busy Planet Fitness environment. You will handle check-ins, tours, and member inquiries with a focus on accurate information and exceptional service.

This role emphasizes teamwork, reliability, and a proactive attitude to uphold the Judgement Free Zone. Ideal candidates bring customer service experience, strong communication, and a willingness to learn.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency and attention to detail required.
• Reliable, punctual, and able to work in a team.
• Strong communication and problem-solving skills are essential.
• Willingness to learn and follow instructions independently.

Responsibilities

• Greet members and guests, delivering exceptional customer service.
• Answer phones courteously and assist callers with questions.
• Check members in and provide club tours to prospects.
• Communicate updates and events to members and guests.
• Respond to questions and concerns promptly and professionally.
• Process beverage or merchandise purchases on the POS system.
• Assist with new memberships and existing membership inquiries.
• Maintain front desk cleanliness and lobby organization.
• Complete trainings and support new policies as directed.

Skills

Customer service

Basic computer skills

Attention to detail

Punctuality

Communication

Team player

Willingness to learn

Problem solving

Instruction following

Job description

Flynn Fitness is seeking a friendly Member Services Representative to welcome members and guests in a busy Planet Fitness environment. You will handle check-ins, tours, and member inquiries with a focus on accurate information and exceptional service.

This role emphasizes teamwork, reliability, and a proactive attitude to uphold the Judgement Free Zone. Ideal candidates bring customer service experience, strong communication, and a willingness to learn.