Front Desk & Member Experience Associate

Flynn Group; Hingham (MA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Limited Medical

Dental coverage

Vision coverage

Fundamental Care Benefit Options

Job summary

Flynn Fitness, part of Flynn Group, seeks a Member Services Representative to deliver exceptional customer service to Planet Fitness members and guests. You will manage check-ins, assist with questions, and support a clean, welcoming club environment.

Responsibilities include greeting members, handling phone inquiries, tours for prospective members, and processing POS transactions. The role requires reliability, strong communication, and the ability to work well in a team within a high-energy

Qualifications

• Customer Service experience preferred.
• Basic computer proficiency and strong attention to detail.
• Consistent punctuality and reliability.
• Strong communication skills and ability to work in a team.

Responsibilities

• Greet members and guests, always providing exceptional customer service.
• Answer phones courteously and assist callers with questions.
• Check members in and provide club tours to prospective members.
• Communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely manner.
• Conduct beverage or merchandise purchases on the POS system.
• Utilize POS system to assist with new memberships and existing membership questions.
• Keep front desk and lobby area clean and orderly.
• Regular cleaning and upkeep of facility and equipment.
• Support team by adapting to new policies and trainings.

Skills

Customer Service

Basic computer proficiency

Attention to detail

Punctuality

Communication skills

Teamwork

Willingness to learn

Problem-solving

Independent work

Tools

POS system

Job description

Flynn Fitness, part of Flynn Group, seeks a Member Services Representative to deliver exceptional customer service to Planet Fitness members and guests. You will manage check-ins, assist with questions, and support a clean, welcoming club environment.

Responsibilities include greeting members, handling phone inquiries, tours for prospective members, and processing POS transactions. The role requires reliability, strong communication, and the ability to work well in a team within a high-energy