Member Services Specialist — Judgement-Free Front Desk

Hunter Super Techs - TurnPoint; Clifton (NJ); On-site; USD 23,000 - 26,000; Full time

Job summary

Flynn Fitness is seeking a Member Services Representative to deliver superior customer service at the front desk of our Planet Fitness club. You will greet members and guests, answer questions, check in and guide tours, and communicate updates about events to members in a confident, friendly manner.

This role requires basic computer skills, reliability, and a willingness to learn; you will work with a team in a busy fitness environment, maintaining cleanliness and assisting with memberships and

Qualifications

• Customer service experience preferred.
• Basic computer skills and attention to detail required.
• Punctuality and reliability are essential.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Answer phones and assist callers with questions.
• Check members in and provide club tours to prospective members.
• Communicate updates and events to members and guests.
• Respond to member questions and concerns promptly and professionally.
• Operate the POS system for beverages, merchandise, and membership interactions.
• Maintain front desk area, lobby cleanliness, and orderly setup.
• Follow policies, procedures, and training requirements as directed.

Skills

Customer Service

Basic computer proficiency

Punctuality & reliability

Communication skills

Teamwork

Willingness to learn

Problem solving

Follow instructions

Tools

POS system

Job description

Flynn Fitness is seeking a Member Services Representative to deliver superior customer service at the front desk of our Planet Fitness club. You will greet members and guests, answer questions, check in and guide tours, and communicate updates about events to members in a confident, friendly manner.

This role requires basic computer skills, reliability, and a willingness to learn; you will work with a team in a busy fitness environment, maintaining cleanliness and assisting with memberships and