Front Desk & Member Experience Specialist

Hunter Super Techs - TurnPoint; Atlanta (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Flynn Fitness, part of Flynn Group, is seeking a Member Services Representative to deliver exceptional customer service at our Planet Fitness location. You will greet guests, answer questions, check in members, and help with club tours while maintaining a clean, welcoming lobby.

Ideal candidates have customer service experience, basic computer skills, strong communication, and the ability to work well in a team. Reliability, adaptability, and a proactive problem-solving mindset are valued.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency.
• Strong communication skills and attention to detail.
• Reliable and punctual with ability to work in a team.
• Willingness to learn and adapt; proactive problem solving.

Responsibilities

• Greet members and guests, provide exceptional customer service.
• Answer phones and assist callers with questions.
• Check members in and give club tours to prospective members.
• Communicate updates and events to members and guests.
• Assist with beverage or merchandise purchases on the POS system.
• Maintain a clean and orderly front desk and lobby area.
• Support operations by learning new policies and systems and completing trainings.

Skills

Customer service

Computer literacy

Attention to detail

Punctuality

Teamwork

Communication

Adaptability

Problem solving

Following instructions

Tools

POS system

Job description

Flynn Fitness, part of Flynn Group, is seeking a Member Services Representative to deliver exceptional customer service at our Planet Fitness location. You will greet guests, answer questions, check in members, and help with club tours while maintaining a clean, welcoming lobby.

Ideal candidates have customer service experience, basic computer skills, strong communication, and the ability to work well in a team. Reliability, adaptability, and a proactive problem-solving mindset are valued.