Member Services & Front Desk Specialist

ComForCare Home Care (Raleigh, NC); White Bear Lake (MN); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Membership

Support Team

Health Insurance

Critical Illness

Short Term Disability

Accident Insurance

Voluntary Life

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet potential members, answer questions, and manage front desk tasks to ensure a positive member experience.

You will handle tours, assist with check-ins and sign-ups, and coordinate with the Club Manager to resolve member issues while maintaining clean, welcoming facilities. Prior customer service and basic computer skills are preferred.

Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Listening

Problem solving

Diplomacy

Communication

Tools

Computer literacy

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet potential members, answer questions, and manage front desk tasks to ensure a positive member experience.

You will handle tours, assist with check-ins and sign-ups, and coordinate with the Club Manager to resolve member issues while maintaining clean, welcoming facilities. Prior customer service and basic computer skills are preferred.