Member Experience & Front Desk Specialist

ComForCare Home Care (Raleigh, NC); Prairieville (LA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and family

Health Insurance

Dental Insurance

Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness seeks a Customer Service Representative to greet potential members and deliver a superior experience. You will manage front desk tasks, answer calls, conduct info calls and tours, and support sign-ups, cancellations, and account updates.

Responsibilities include handling member questions, escalating issues to the Club Manager or team leads, and helping maintain a clean, welcoming club environment for guests and members alike.

Qualifications

• Strong customer service skills and a friendly, welcoming demeanor.
• Basic computer proficiency to handle member data and inquiries.
• Honesty and a good work ethic are essential.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk tasks and answer phone inquiries.
• Assist with info calls and tours; support sign-ups and account updates.
• Facilitate member services questions and escalate when needed.
• Maintain cleanliness of the club and positive attendee experience.

Skills

Customer service

Basic computer skills

Honesty

Listening

Problem solving

Diplomacy

Communication

Job description

Planet Fitness - PF Baseline Fitness seeks a Customer Service Representative to greet potential members and deliver a superior experience. You will manage front desk tasks, answer calls, conduct info calls and tours, and support sign-ups, cancellations, and account updates.

Responsibilities include handling member questions, escalating issues to the Club Manager or team leads, and helping maintain a clean, welcoming club environment for guests and members alike.