Member Experience & Front Desk Specialist

Planet Fitness - PF Baseline Fitness; Edina (MN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Relocation bonus

Employee discounts

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and onefamily

Team Member Support Team

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to drive new member sales and create a positive member experience by delivering superior service to members, prospective members, and guests.

The role involves greeting potential members, handling front desk tasks, assisting with sign-ups and check-ins, addressing member services questions, and maintaining a clean club environment.

Qualifications

• Honesty and good work ethic required.
• Strong customer service skills required.
• Basic computer proficiency required.

Responsibilities

• Greet and meet potential members to deliver a great customer experience.
• Answer front desk calls and provide information on tours and questions.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and update accounts.
• Facilitate member services inquiries and escalate as needed.
• Help maintain club cleanliness and neatness.

Skills

Honesty and good work ethic

Strong customer service skills

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to drive new member sales and create a positive member experience by delivering superior service to members, prospective members, and guests.

The role involves greeting potential members, handling front desk tasks, assisting with sign-ups and check-ins, addressing member services questions, and maintaining a clean club environment.