Member Services & Front Desk Associate - Full Time

Planet Fitness; Oregon (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

401(k)

401(k) matching

Dental insurance

Job summary

Planet Fitness is hiring a Member Services Representative to deliver top-tier customer service to members and guests. You will handle inquiries, process memberships, and support the front desk with accurate transactions. The role emphasizes a welcoming, friendly environment and accurate record-keeping in a busy club setting.

The position requires on-site work, CPR/AED readiness, and a proactive approach to keep the facility clean and safe while promoting Planet Fitness offerings and promotions.

Qualifications

• Experience delivering high-quality member service and handling inquiries.
• Ability to communicate clearly and professionally with members and guests.
• Willingness to work in a fast-paced gym environment and on-site shifts.

Responsibilities

• Greet and assist members and guests with a friendly, professional attitude.
• Explain memberships, sign-ups, and promotions to prospective members.
• Process memberships, cancellations and payments accurately using the POS system.
• Maintain club cleanliness and ensure equipment and spaces are organized and safe.

Skills

Customer service

Communication

Teamwork

Onsite work

Multitasking

Education

High school diploma preferred

Job description

Planet Fitness is hiring a Member Services Representative to deliver top-tier customer service to members and guests. You will handle inquiries, process memberships, and support the front desk with accurate transactions. The role emphasizes a welcoming, friendly environment and accurate record-keeping in a busy club setting.

The position requires on-site work, CPR/AED readiness, and a proactive approach to keep the facility clean and safe while promoting Planet Fitness offerings and promotions.