Member Services & Front Desk Associate

Planet Fitness; Westminster (MD); Vor Ort; USD 19.000 - 25.000; Vollzeit

Benefits dieser Stelle

401K Retirement Fund

Free Black Card Membership

Growth Opportunities

Zusammenfassung

Planet Fitness in Westminster, MD is seeking a Service Desk Associate to deliver exceptional customer service at the front desk, assist members and guests, and help maintain a clean and welcoming club environment. The role involves memberships, POS transactions, and daily facility upkeep.

The position emphasizes strong communication, reliability, and a positive, “Judgment Free Zone” mindset consistent with Planet Fitness values. This role is on-site at our Westminster location.

Qualifikationen

• High School Diploma or GED preferred.
• Previous customer service and/or sales experience preferred.
• Previous cleaning/maintenance experience preferred.
• Basic computer literacy.

Aufgaben

• Greet members and guests upon arrival and assist as needed.
• Monitor club access for members and guests.
• Answer questions and handle member/guest complaints.
• Sell memberships and process new member registrations.
• Operate Point-of-Sale (POS) system and process payments.
• Maintain front desk organization and cleanliness of the facility.
• Schedule appointments for fitness training sessions.
• Perform routine club housekeeping and safety checks.

Kenntnisse

Customer service

Sales

Point-of-Sale

Ausbildung

High School Diploma or GED

Jobbeschreibung

Planet Fitness in Westminster, MD is seeking a Service Desk Associate to deliver exceptional customer service at the front desk, assist members and guests, and help maintain a clean and welcoming club environment. The role involves memberships, POS transactions, and daily facility upkeep.

The position emphasizes strong communication, reliability, and a positive, “Judgment Free Zone” mindset consistent with Planet Fitness values. This role is on-site at our Westminster location.