Member Experience & Service Desk Associate

Planet Fitness; Ellicott City (MD); On-site; USD 19,000 - 27,000; Part time

Benefits offered by this job

401K Retirement Fund (Employer match)

Free employee Black Card Membership

Growth opportunities

Job summary

Planet Fitness is seeking a Part Time Service Desk Associate in Ellicott City, MD to deliver friendly member support and handle membership sales at the front desk. You will maintain a clean facility, assist guests, and help drive the brand’s Judgment Free Zone promise.

The role emphasizes excellent phone and in-person communication, professional conduct, and the ability to work with others. Prior cleaning/maintenance tasks are included in daily duties.

Qualifications

• High school diploma or GED preferred.
• Previous customer service and/or sales experience preferred.
• Basic computer literacy required.

Responsibilities

• Greet members and guests on arrival and departure.
• Monitor club access for members and non-members.
• Answer questions and handle member/guest complaints.
• Sell memberships and enter new members into database.
• Operate POS system and collect balances on past-due accounts.
• Maintain front desk cleanliness and organization.
• Schedule fitness training sessions.
• Perform daily opening/closing procedures.
• Assist new employees and provide guidance.

Skills

Customer service

Phone communication

Interpersonal skills

Sales experience

Education

High School Diploma

Tools

Computer literacy

Job description

Planet Fitness is seeking a Part Time Service Desk Associate in Ellicott City, MD to deliver friendly member support and handle membership sales at the front desk. You will maintain a clean facility, assist guests, and help drive the brand’s Judgment Free Zone promise.

The role emphasizes excellent phone and in-person communication, professional conduct, and the ability to work with others. Prior cleaning/maintenance tasks are included in daily duties.