Guest Experience & Membership Specialist

Planet Fitness; Lacey (WA); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

401K Retirement

Black Card Membership

Growth opportunities

Competitive pay

Community outreach

Job summary

Planet Fitness is seeking a Service Desk Associate to manage daily front-desk operations, sell memberships, and deliver excellent member service. You will greet guests, answer questions, process sign-ups, and maintain a clean, welcoming club environment.

Responsibilities include monitoring access, handling inquiries, scheduling training sessions, and ensuring accurate records at the front desk while upholding the brand's Judgement Free Zone culture.

Qualifications

• High School Diploma or GED required or preferred.
• Prior customer service or sales experience preferred.
• Basic computer literacy is required.

Responsibilities

• Greet members and guests on arrival and farewell on departure.
• Monitor club access for members and guests; address questions and complaints.
• Answer phone calls and provide information to prospects.
• Give tours to prospective members and sell memberships.
• Operate POS system and handle past due balances.
• Maintain front desk cleanliness and organization.
• Schedule fitness training sessions and perform end/beginning of shift procedures.

Skills

Phone etiquette

Interpersonal skills

Numerical accuracy

Follow directions

Teamwork

Customer service

Education

High School Diploma or GED

Tools

Basic computer literacy

Job description

Planet Fitness is seeking a Service Desk Associate to manage daily front-desk operations, sell memberships, and deliver excellent member service. You will greet guests, answer questions, process sign-ups, and maintain a clean, welcoming club environment.

Responsibilities include monitoring access, handling inquiries, scheduling training sessions, and ensuring accurate records at the front desk while upholding the brand's Judgement Free Zone culture.