Member Experience & Front Desk Associate

Planet Fitness; Clinton (MD); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Free Black Card Membership

401K employer match up to 6%

Growth opportunities

Job summary

Ohana Growth Partners is seeking a Service Desk Associate for a Planet Fitness club in Clinton, MD. You will greet members and guests, monitor access, answer questions, handle complaints, and support membership sales.

You will also operate the front desk, process POS transactions, schedule fitness sessions, and maintain club cleanliness and organization. This role requires strong customer service skills and a team-oriented mindset.

Qualifications

• High School Diploma or GED required or preferred.
• Previous customer service and/or sales experience preferred.
• Previous cleaning/maintenance experience preferred.

Responsibilities

• Greet members and guests; monitor club access for members and guests.
• Answer questions, handle complaints, and provide information to prospects.
• Give tours to prospective members and close memberships; operate POS and collect balances.

Skills

Phone etiquette

Communication

Interpersonal skills

Numerical accuracy

Follow directions

Teamwork

Customer service

Problem solving

Education

High School Diploma or GED

Tools

POS system

Basic computer literacy

Job description

Ohana Growth Partners is seeking a Service Desk Associate for a Planet Fitness club in Clinton, MD. You will greet members and guests, monitor access, answer questions, handle complaints, and support membership sales.

You will also operate the front desk, process POS transactions, schedule fitness sessions, and maintain club cleanliness and organization. This role requires strong customer service skills and a team-oriented mindset.