Member Services & Front Desk Associate

Planet Fitness; Upper Marlboro (MD); Vor Ort; USD 21.000 - 26.000; Vollzeit

Benefits dieser Stelle

Free Black Card Membership

401K Retirement Fund

Zusammenfassung

Planet Fitness in Upper Marlboro, MD is seeking a Service Desk Associate to greet members, manage club access, and promote memberships. This role emphasizes friendly, supportive service in a dynamic fitness environment.

You will handle phone inquiries, tours for prospective members, POS transactions, and front-desk organization while maintaining the brand's Judgement Free Zone. Prior customer service experience is preferred.

Qualifikationen

• High School Diploma or GED preferred.
• Previous customer service and/or sales experience preferred.
• Basic computer literacy.

Aufgaben

• Greet members and guests and assist as they arrive and depart.
• Answer questions and handle member/guest complaints.
• Sell memberships and enter new members into the database.
• Operate POS and process payments.
• Keep front desk clean and organized.
• Schedule fitness training sessions.
• Perform club walk-throughs and complete checklists.
• Assist with routine cleaning and maintenance as needed.

Kenntnisse

Customer Service

Sales

Communication

Teamwork

Problem Solving

Ausbildung

High School Diploma or GED

Tools

POS System

Database Entry

Jobbeschreibung

Planet Fitness in Upper Marlboro, MD is seeking a Service Desk Associate to greet members, manage club access, and promote memberships. This role emphasizes friendly, supportive service in a dynamic fitness environment.

You will handle phone inquiries, tours for prospective members, POS transactions, and front-desk organization while maintaining the brand's Judgement Free Zone. Prior customer service experience is preferred.