Member Experience Front Desk Specialist

Planet Fitness; Westminster (CO); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Opportunity for advancement

Training & development

Job summary

Planet Fitness is seeking a Customer Service Representative to deliver top-notch member experiences and drive new member sign-ups at our Westminster location. You will greet guests, handle front desk inquiries, tours, and account updates, and assist with memberships.

The role emphasizes excellent customer service, effective communication, and teamwork in a gym environment. This position offers flexible full/part-time options and opportunities for advancement.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle front desk tasks: answer calls, take info calls and tours, assist in member sign-ups and cancellations, update accounts.
• Facilitate member services questions and route to appropriate manager or lead.
• Maintain cleanliness and upkeep of the club.

Skills

Customer service

Front desk

Basic computer skills

Job description

Planet Fitness is seeking a Customer Service Representative to deliver top-notch member experiences and drive new member sign-ups at our Westminster location. You will greet guests, handle front desk inquiries, tours, and account updates, and assist with memberships.

The role emphasizes excellent customer service, effective communication, and teamwork in a gym environment. This position offers flexible full/part-time options and opportunities for advancement.