Member Services & Front Desk Associate

Planet Fitness; Roanoke Rapids (NC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Mask up - mandatory in-club

Squeaky Clean clubs and equipment

Social Fitnessing - touchless check-in

Paid time off for full-time employees

Health insurance benefits for eligible

Job summary

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX, seeks a friendly front desk Team Player to deliver an exceptional member experience at our Roanoke Rapids club. You will greet members, assist with sign-ups, and keep the facility clean and welcoming.

We emphasize reliability, strong communication, and a positive attitude, with clear paths from front desk to GM or Regional roles as part of our growth trajectory.

Qualifications

• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• Customer service background preferred.
• Excellent communication skills.
• Ability to stand and walk during shift.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Perform detailed cleaning in all areas of the facility.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Maintain a positive mental attitude and exhibit exceptional customer service skills.
• Show punctuality and reliability.
• Provide assistance and support to the team.

Skills

Customer service

Excellent communication

Team player

Education

High School diploma/GED

Job description

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX, seeks a friendly front desk Team Player to deliver an exceptional member experience at our Roanoke Rapids club. You will greet members, assist with sign-ups, and keep the facility clean and welcoming.

We emphasize reliability, strong communication, and a positive attitude, with clear paths from front desk to GM or Regional roles as part of our growth trajectory.