Member Experience & Front Desk Specialist

Planet Fitness, Inc.; Jacksonville (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Make payday any day with MyFlexPay

FREE Planet Fitness Black Card

Employee Assistance Program (EAP)

Paid Time Off (PTO) and Parental Leave

Job summary

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs, seeks a Front Desk Team Player to deliver a positive member experience through excellent service and spotless facilities.

You will check members in, conduct tours for prospective members, help with new account sign-ups, and support updates to member accounts while upholding strict safety and cleanliness protocols.

Qualifications

• High School diploma or GED required.
• Exceptional customer service skills; able to interact in a positive and professional way.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns and elevate to Manager as needed.
• Detailed cleaning in all areas of the facility.

Skills

Customer service

Positive attitude

Punctuality

Diplomacy

Education

High School diploma/GED equivalent

Job description

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs, seeks a Front Desk Team Player to deliver a positive member experience through excellent service and spotless facilities.

You will check members in, conduct tours for prospective members, help with new account sign-ups, and support updates to member accounts while upholding strict safety and cleanliness protocols.