Member Services Associate — Weekend 7am-5pm

Planet Fitness, Inc.; Leander (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

MyFlexPay

Free Planet Fitness Black Card

Employee Assistance Program (EAP)

Paid Time Off

Paid Parental Leave

Health Insurance Benefits

Job summary

Excel Fitness, a Planet Fitness franchise group based in Austin, TX, seeks a front desk team member to deliver exceptional member service and assist with sign-ups. You will check members in, tour prospects, and help manage member accounts while upholding cleanliness and safety standards.

The role emphasizes punctuality, reliability, and a positive attitude, with the chance to grow into supervisory levels as the network expands in Texas and beyond.

Qualifications

• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
• Positive mental attitude and reliability are essential.
• Punctuality and reliability are a must.
• Diplomacy in all interactions and appropriate language.

Responsibilities

• Provide an exceptional customer service experience at the front desk.
• Check members into the system and assist with sign-ups.
• Take tours with prospective members and help with new account setup.
• Update member information as needed.
• Respond to member questions and concerns promptly and escalate to management when needed.
• Maintain detailed cleaning and upkeep of the facility.

Skills

Exceptional customer service

Positive attitude

Punctuality

Professional demeanor

Education

High School diploma/GED

Job description

Excel Fitness, a Planet Fitness franchise group based in Austin, TX, seeks a front desk team member to deliver exceptional member service and assist with sign-ups. You will check members in, tour prospects, and help manage member accounts while upholding cleanliness and safety standards.

The role emphasizes punctuality, reliability, and a positive attitude, with the chance to grow into supervisory levels as the network expands in Texas and beyond.