Member Services & Front Desk Associate

Planet Fitness; Bethlehem (Northampton County); Presencial; USD 12.000 - 13.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Descripción de la vacante

Planet Fitness in Bethlehem, PA is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

You will greet and assist at the front desk, handle check-ins, sign-ups, tours, answer phones, assist with account updates, and help maintain a clean club. Previous customer service and a passion for fitness are preferred.

Formación

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.
• High School diploma/GED equivalent required.

Responsabilidades

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: answer phones and assist callers.
• Check members into the system and sign up new members.
• Take prospective members on tours.
• Facilitate needed updates to member accounts.
• Respond to member questions and concerns promptly and professionally.
• Assist in maintaining the neatness and cleanliness of the club.

Conocimientos

Customer service

Basic computer skills

Positive attitude

Punctuality

Strong listening

Empathy and problem solving

Diplomacy in interactions

Teamwork

Educación

High School diploma or GED

Descripción del empleo

Planet Fitness in Bethlehem, PA is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

You will greet and assist at the front desk, handle check-ins, sign-ups, tours, answer phones, assist with account updates, and help maintain a clean club. Previous customer service and a passion for fitness are preferred.