Member Experience Associate — Gym Front Desk

Bethel Park Fitness, LLC; Bethel Park (Allegheny County); On-site; USD 16,000 - 17,000; Full time

Job summary

Bethel Park Fitness, LLC is seeking a friendly Member Services Representative to join our Bethel Park club. You will provide top‑level customer service to members and guests, assist with sign‑ups, and help maintain a welcoming environment.

This role emphasizes accuracy in billing, member screenings, and tours to convert prospects into active members. The ideal candidate will be at least 18, possess a high school diploma or GED, have basic computer skills, and demonstrate a positive,

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Basic computer proficiency required.
• Punctuality and reliability are a must.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities including answering phones, checking members in, giving tours, signing up new members and calculating rates.
• Assist in updating member accounts and respond to questions or concerns.
• Maintain cleanliness and organization of the club and complete daily cleaning tasks.

Skills

Customer service

Basic computer proficiency

Punctuality

Teamwork

Positive attitude

Education

High School diploma/GED

Job description

Bethel Park Fitness, LLC is seeking a friendly Member Services Representative to join our Bethel Park club. You will provide top‑level customer service to members and guests, assist with sign‑ups, and help maintain a welcoming environment.

This role emphasizes accuracy in billing, member screenings, and tours to convert prospects into active members. The ideal candidate will be at least 18, possess a high school diploma or GED, have basic computer skills, and demonstrate a positive,