Senior Branch Specialist - DMV, Notary & Member Services

AAA Auto Club Enterprises; Hermitage (Mercer County); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health coverage for medical, dental, &

401(K) matching

Tuition assistance

Floating holidays & PTO for volunteer,

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises seeks a customer-focused Branch Specialist to greet members and determine service needs. You will guide them to the right area, perform notary and DMV-related transactions where allowed, and deliver high-quality service per Club standards.

You will balance cash, process payments, assist with reservations, memberships, and Travel Money products while mentoring junior staff and supporting daily operations.

Qualifications

• High School GED is required.
• 4-6 years of experience as Branch Specialist 2/3 or related.
• Solid computer literacy and data input skills.
• Ability to coach and mentor others.
• Proficiency in DMV licensing system.
• Ability to handle multiple tasks daily.
• Obtains and maintains valid notary license as required.
• Notary Public certification preferred within 1 year.

Responsibilities

• Provide DMV license and registration services where permitted by state regulations.
• Prepare TripTiks, maps, and travel-related materials.
• Assist members with hotel and car reservations.
• Promote and sell AAA memberships; process payments and upgrades.
• Handle insurance payments and renewals; notary services.
• Issue passport photos and IDP; perform Travel Money transactions.
• Balance cash drawer and assist with daily/monthly reports.
• Identify cross-sell opportunities; train junior staff and assist with scheduling.

Skills

Customer service

Coaching

Multitasking

Data entry

Notary license prep

Education

High School GED

Notary Public certification

Tools

DMV licensing system

Job description

AAA Auto Club Enterprises seeks a customer-focused Branch Specialist to greet members and determine service needs. You will guide them to the right area, perform notary and DMV-related transactions where allowed, and deliver high-quality service per Club standards.

You will balance cash, process payments, assist with reservations, memberships, and Travel Money products while mentoring junior staff and supporting daily operations.