Member Services Desk Associate

Planet Fitness; Fenton (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Same-day pay

Paid time off

Promotional opportunities

Free PF Black Card Membership

Guest pass for gym

Free CPR & trainer certifications

Retirement savings with 4% company 401

Employee Assistance Program

Life insurance

Short & Long-Term Disability

Volunteer opportunities

Job summary

Planet Fitness is seeking energetic Front Desk Team Members passionate about health and fitness to join our friendly team. You will greet members, respond to inquiries, and ensure a welcoming, efficient front desk experience across shifts.

You will handle tours, signups, and rate reviews, while upholding safety and cleanliness standards. A positive attitude, reliability, and strong communication are essential for success in this role.

Qualifications

• Basic computer skills and clear communication.
• Positive, energetic attitude and reliability are essential.
• Cornerstone traits include initiative and teamwork.

Responsibilities

• Greet and assist members and guests in person, by phone, and in writing.
• Provide information on services, tours, cancellations, and rate reviews.
• Demonstrate equipment use and safety procedures.
• Maintain cleanliness of restrooms, locker rooms, and common areas.
• Follow safety, sanitization, and CPR/AED protocols.
• Collaborate with team to resolve member concerns and ensure a friendly environment.

Skills

Basic computer proficiency

Upbeat attitude

Punctuality

Reliability

Initiative

Strong communication

Education

High School Diploma or Equivalent

Job description

Planet Fitness is seeking energetic Front Desk Team Members passionate about health and fitness to join our friendly team. You will greet members, respond to inquiries, and ensure a welcoming, efficient front desk experience across shifts.

You will handle tours, signups, and rate reviews, while upholding safety and cleanliness standards. A positive attitude, reliability, and strong communication are essential for success in this role.