Member Services & Front Desk Specialist

pf-glowbrands; Seymour (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Opportunity for Advancement

Employee Discounts on Products and​…

Job summary

Planet Fitness is seeking a friendly Member Services Representative to greet members and guests, sign up new members, and guide tours while ensuring a superior level of customer service. You will also handle front desk tasks, update accounts, and respond to inquiries in a timely, professional manner.

The role emphasizes a positive attitude, punctuality, and reliability, with responsibilities extending to maintaining a clean facility and assisting management as needed.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability necessary.
• Excellent customer service with professional interactions.
• Strong listening and problem-solving abilities.
• Diplomacy in all interactions should be demonstrated.
• High School diploma or GED required.
• Must be 16 years of age or older.

Responsibilities

• Greet members, prospective members and guests, delivering exceptional service.
• Handle front desk activities: answer phones, check in members, sign-ups, tours.
• Update member accounts as needed.
• Address member questions and concerns promptly; escalate issues to management when appropriate.
• Maintain club cleanliness and organization.

Skills

Customer service

Communication

Computer literacy

Fitness passion

Punctuality

Empathy

Diplomacy

Active listening

Education

HS Diploma/GED

Must be 16+

Tools

POS software

Job description

Planet Fitness is seeking a friendly Member Services Representative to greet members and guests, sign up new members, and guide tours while ensuring a superior level of customer service. You will also handle front desk tasks, update accounts, and respond to inquiries in a timely, professional manner.

The role emphasizes a positive attitude, punctuality, and reliability, with responsibilities extending to maintaining a clean facility and assisting management as needed.