Member Services Concierge - Retail Banking

SECU Credit Union Ltd.; Glen Burnie (MD); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Total Rewards Package

401k with company matching

Medical, vision, dental

Job summary

SECU Credit Union Ltd. is seeking a friendly Member Service Representative to be the welcoming face in our financial centers, delivering exceptional service with accuracy and efficiency.

You will educate members on SECU products and promote convenient channels while handling referrals and maintaining a smooth lobby flow. The role emphasizes relationship-building, strong communication, and a collaborative team approach to meet member needs and support branch goals in a dynamic retail banking

Qualifications

• College degree preferred
• Proven performance in relationship building and achieving goals in retail banking is desirable
• Strong communication, organization, teamwork, punctuality, critical thinking, social skills, creativity and interpersonal communication

Responsibilities

• Serve as lobby leader and concierge, guiding walk-in members and managing flow
• Educate members on SECU products and services and make referrals
• Coordinate lobby traffic, manage appointments and curbside assistance

Skills

Communication

Organization

Teamwork

Punctuality

Critical thinking

Social skills

Creativity

Interpersonal communication

Adaptability

Friendly personality

Education

College degree preferred

Job description

SECU Credit Union Ltd. is seeking a friendly Member Service Representative to be the welcoming face in our financial centers, delivering exceptional service with accuracy and efficiency.

You will educate members on SECU products and promote convenient channels while handling referrals and maintaining a smooth lobby flow. The role emphasizes relationship-building, strong communication, and a collaborative team approach to meet member needs and support branch goals in a dynamic retail banking