Member Concierge & Banking Services Specialist

SECU Credit Union Ltd.; Towson (MD); In loco; USD 39.000 - 58.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

Vision benefits

Dental benefits

401k with company matching

Paid sick leave

Paid vacation

Descrizione del lavoro

SECU Credit Union Ltd. in Towson, MD seeks a Member Service Representative to greet members, educate them on SECU products, and refer appropriate solutions with warmth and accuracy.

The MSR will manage lobby flow, coordinate appointments, and promote self-service channels to enhance the member experience. The role requires strong communication and relationship-building skills, a college degree is preferred, and a drive for exceptional service in a retail banking environment.

Competenze

• College degree preferred and relevant retail banking experience.
• Proven performance in relationship building and meeting goals in retail banking.
• Strong communication, organization, and interpersonal skills.

Mansioni

• Welcome members in the Financial Center and act as lobby concierge.
• Educate members on SECU products and services and make referrals.
• Manage lobby traffic and set realistic wait times for walk-up members; coordinate appointments.
• Promote SECU’s alternative channels and self-service options.
• Provide accurate information and excellent service to members and teammates.

Conoscenze

Relationship building

Communication skills

Teamwork

Punctuality

Formazione

College degree preferred

Descrizione del lavoro

SECU Credit Union Ltd. in Towson, MD seeks a Member Service Representative to greet members, educate them on SECU products, and refer appropriate solutions with warmth and accuracy.

The MSR will manage lobby flow, coordinate appointments, and promote self-service channels to enhance the member experience. The role requires strong communication and relationship-building skills, a college degree is preferred, and a drive for exceptional service in a retail banking environment.