Member Services Concierge (Per Diem) - Fitness Club

Planet Fitness - TG3E/CM3; Ontario (OH); On-site; USD 2,100 - 3,600; Part time

Benefits offered by this job

Medical Insurance

PT0 - PTO (Paid Time Off)

401(K) and Roth Retirement Savings

Job summary

Planet Fitness - TG3E/CM3 is seeking a per diem Floater/Member Services Representative to greet members, process memberships, and handle inquiries with a friendly, professional approach. This on-site role requires strong customer service, the ability to learn our policies, and a commitment to maintaining a clean and welcoming environment.

You will assist with tours and sign-ups, explain current promotions, and support billing questions while ensuring a positive member experience and club culture

Qualifications

• Must be 18 years or older.
• On-site, not remote.
• Strong customer-service mindset and clean, professional appearance.

Responsibilities

• Greet members and guests professionally and create a positive club experience.
• Assist with membership questions, sign-ups, tours and billing inquiries.
• Process new memberships, cancellations and payments accurately.
• Maintain club cleanliness and safety throughout shifts.
• Answer phones professionally and support front-desk operations.

Skills

Customer service

Sales support

Front desk operations

Cash handling

Communication

CPR/AED Certification

Tanning Certification

E-Verify knowledge

Education

High school diploma or equivalent

Tools

POS system

Job description

Planet Fitness - TG3E/CM3 is seeking a per diem Floater/Member Services Representative to greet members, process memberships, and handle inquiries with a friendly, professional approach. This on-site role requires strong customer service, the ability to learn our policies, and a commitment to maintaining a clean and welcoming environment.

You will assist with tours and sign-ups, explain current promotions, and support billing questions while ensuring a positive member experience and club culture