Member Services Associate (Per Diem) — Gym Front Desk

Planet Fitness - TG3E/CM3; Salt Lake City (UT); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO (Paid Time Off)

401(K) and Roth options

Life Insurance

Employee discounts

Job summary

Planet Fitness - TG3E/CM3 seeks a Floater/Member Services Representative to be the first point of contact for members and guests in Salt Lake City, Utah. This per diem role handles inquiries, tours, sign-ups, and billing questions while promoting memberships and upgrades.

Responsibilities include greeting members, processing sign-ups and cancellations, and maintaining a clean, friendly club environment. Certifications and on-site availability are required to ensure a positive member experience.

Qualifications

• Must be 18 years or older.
• Ability to work onsite; this is not a remote position.
• CPR/AED certification within required timeframes.
• Tanning certification within required timeframes.
• Must submit to a National Sex Offender Registry search.
• E-Verify participation for Utah locations.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Assist with memberships, sign-ups, inquiries, and billing questions.
• Process new memberships, cancellations, and payments accurately.
• Check members into the system using the club POS.
• Maintain cleanliness and safety across the facility; restrooms and workout areas.
• Provide information about memberships and promotions (e.g., Black Card).

Skills

Customer service

Communication

Teamwork

Adaptability

CPR/AED certification

Tanning certification

On-site work

Cleaning procedures

Education

High school diploma or equivalent

Tools

POS system

Job description

Planet Fitness - TG3E/CM3 seeks a Floater/Member Services Representative to be the first point of contact for members and guests in Salt Lake City, Utah. This per diem role handles inquiries, tours, sign-ups, and billing questions while promoting memberships and upgrades.

Responsibilities include greeting members, processing sign-ups and cancellations, and maintaining a clean, friendly club environment. Certifications and on-site availability are required to ensure a positive member experience.