Member Services Concierge - On-Site Gym Front Desk

Planet Fitness - TG3E/CM3; Piqua (OH); On-site; USD 17,000 - 28,000; Part time

Benefits offered by this job

Medical, Dental, Vision Insurance

PTO – Paid Time Off

Free Black Card Membership

401(K) and Roth Retirement Savings

Job summary

Planet Fitness - TG3E/CM3 in Ohio seeks a Floater/Member Services Representative to provide exceptional customer service and support for members and guests. This on-site, per diem role requires engaging with members, processing memberships, and maintaining a welcoming club environment.

The MSR will handle inquiries, tours, and sign-ups while ensuring accurate payments and billing. CPR/AED and tanning certifications are required within specified timeframes, with a strong emphasis on safety and

Qualifications

• Must be 18 years of age or older
• On-site work required (this is not a remote position)
• CPR/AED certification within required timeframes
• Tanning certification within company required timeframes
• Must undergo National Sex Offender Registry screening
• E-Verify participation required for Utah locations (note: Planet Fitness policy)

Responsibilities

• Greet members and guests in a friendly, professional manner
• Assist with membership tours, sign-ups, and billing questions
• Process memberships, cancellations and payments accurately
• Answer phones professionally and support front desk operations
• Maintain cleanliness and safety of the club environment

Skills

Customer service

Professional communication

Reliability

Learning ability

Education

High school diploma or equivalent

Tools

POS system

Cleaning equipment

Job description

Planet Fitness - TG3E/CM3 in Ohio seeks a Floater/Member Services Representative to provide exceptional customer service and support for members and guests. This on-site, per diem role requires engaging with members, processing memberships, and maintaining a welcoming club environment.

The MSR will handle inquiries, tours, and sign-ups while ensuring accurate payments and billing. CPR/AED and tanning certifications are required within specified timeframes, with a strong emphasis on safety and