Member Experience & Front Desk Associate

Planet Fitness - TG3E/CM3; Twin Falls (ID); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401(K) and Roth

Life Insurance

Job summary

Planet Fitness - TG3E/CM3 is seeking a Member Services Representative to welcome members and guests, assist with membership questions and billing, and support tours and sign-ups. The role emphasizes friendly, professional interactions and a high standard of club cleanliness and safety.

You will handle front desk duties, process memberships, and promote current specials while maintaining a welcoming “Judgement Free Zone” environment. On-site work required with a focus on service excellence.

Qualifications

• Provide friendly, professional service to members and guests.
• Assist with membership questions, changes, and billing inquiries.
• Promote memberships and upgrades (e.g., Black Card) and support tours/sign-ups.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Check members in using the club’s POS system.
• Process new memberships, cancellations, and payments accurately.
• Maintain cleanliness and safety of the facility throughout shifts.

Skills

Customer service

Membership Sales

POS system

Communication

Tools

POS software

CRM system

Job description

Planet Fitness - TG3E/CM3 is seeking a Member Services Representative to welcome members and guests, assist with membership questions and billing, and support tours and sign-ups. The role emphasizes friendly, professional interactions and a high standard of club cleanliness and safety.

You will handle front desk duties, process memberships, and promote current specials while maintaining a welcoming “Judgement Free Zone” environment. On-site work required with a focus on service excellence.