Member Services Associate Front Desk & Wellness

Planet Fitness - TG3E/CM3; Pottsville (Schuylkill County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical Insurance

PTO — Paid Time Off

401(K) and Roth Retirement Plans

Vision Insurance

Job summary

Planet Fitness - TG3E/CM3 is seeking a Member Services Representative to greet members and guests, handle membership inquiries, and process transactions at the front desk. You will provide a positive, welcoming environment and assist with tours, sign-ups, and memberships while promoting current specials and upgrades.

The role requires on-site presence, a professional demeanor, reliability, and the ability to maintain club cleanliness and safety.

Qualifications

• Must be 18 years of age or older.
• On-site work requirement; this is not a remote position.
• Ability to obtain CPR/AED certification within required timeframes.
• Must obtain tanning certification within company required timeframes.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Assist with membership inquiries, tours, sign-ups, and billing questions.
• Process memberships, cancellations and payments accurately at the front desk.
• Answer phones professionally and maintain a courteous member experience.
• Maintain cleanliness and organization of the club, including restrooms and workout areas.
• Follow opening/closing procedures and report issues to management.

Skills

Customer service

Communication

Professionalism

Teamwork

Education

High school diploma or equivalent

Tools

POS system

Job description

Planet Fitness - TG3E/CM3 is seeking a Member Services Representative to greet members and guests, handle membership inquiries, and process transactions at the front desk. You will provide a positive, welcoming environment and assist with tours, sign-ups, and memberships while promoting current specials and upgrades.

The role requires on-site presence, a professional demeanor, reliability, and the ability to maintain club cleanliness and safety.