Member Experience & Sales Concierge

Talentify; Marshalltown (IA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Free Gym Membership

Health Insurance

Dental Insurance

Vision Insurance

Advancement Opportunities

Employee Recognition Program

Job summary

Planet Fitness is seeking a Customer Service Representative to deliver a superior member experience at the club level. You will greet guests, assist with tours, process sign-ups, and support member needs with a friendly, professional demeanor.

The role emphasizes strong communication, basic computer skills, and teamwork, with opportunities to grow within the club management structure.

Qualifications

• Honesty and a strong work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist potential members to provide a great experience.
• Handle front desk tasks and answer questions with a friendly approach.
• Answer phone calls and information requests from members and guests.
• Take info calls and tours, and assist in sign-ups and bookings.
• Support member check-ins, updates, and cancellations; maintain club cleanliness.

Skills

Customer service excellence

Communication skills

Basic computer skills

Job description

Planet Fitness is seeking a Customer Service Representative to deliver a superior member experience at the club level. You will greet guests, assist with tours, process sign-ups, and support member needs with a friendly, professional demeanor.

The role emphasizes strong communication, basic computer skills, and teamwork, with opportunities to grow within the club management structure.